PATRON DISPUTES & COMPLAINTS
 
SELF EXCLUSION
 
RESPONSIBLE GAMING
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
     
       
       
     
   
  RESPONSIBLE GAMING - Gaming Act, 2014 (No. 20 of 2014)
 
 
Section 33
   
  Any licence or certificate issued and any approval required to be applied for under this Act, may be issued subject to conditions, including conditions—
  requiring a monetary contribution by licence holders towards the establishment of a coordinated programme to promote responsible gaming in The Bahamas, making provision for —
 
i. public education regarding the phenomenon of problem gaming;
ii. accessible counseling facilities for persons affected by problem gaming;
iii. appropriate treatment interventions for persons affected by problem gaming; and
iv. the conduct of research regarding the impact of legalised gaming and the prevalence of problem gaming in The Bahamas;
   
 
Section 73
   
  The holder of a licence referred to in section 23(1)(a), (b), (c), (d) or (f) of the Act shall promote responsible gaming by —
 
a. providing training to its licensed key employees, consisting, at a minimum, of information concerning the nature and symptoms of problem gaming behaviour, assisting patrons in obtaining information about problem gaming, and information on the self-exclusion programme referred to in section 74 of the Act;
b. ensuring that a notice informing the public of the phenomenon of compulsive or problem gaming is prominently displayed at every entrance within the premises which provides access to any specifically demarcated area where gaming takes place; and
c. ensuring the display on the licensed premises of an adequate supply of pamphlets for public reference and use, providing information regarding the phenomenon of compulsive or problem gaming.
   
  The above provisions shall not be construed to require key employees to identify problem gamblers.
   
  RESPONSIBLE GAMING - Gaming Regulations, 2014
 
 
Regulation 174. Responsible Gaming Measures.
   
 
1. The holder of a licence referred to in section 23(1)(a), (b), (c), (d) and (f) of the Act shall promote responsible gaming by -
 
a. formulating a written plan detailing the strategies to be employed by it to promote responsible gaming;
b. reviewing and measuring its compliance with the plan referred to in paragraph (a) on a quarterly basis, and submitting written reports to the Board in respect of each such review;
c. providing its employees with training in relation to the phenomenon of problem gaming and strategies to address same;
d. ensuring the ongoing availability of application forms for exclusion from gaming on its licensed premises, as contemplated in section 74 of the Act;
e. developing strategies to ensure public education in the context of responsible gaming; and
f. adopting a Code of Conduct in relation to responsible gaming incorporating provision for the various measures listed in this paragraph.
   
 
2. The holder of a licence referred to in this regulation must ensure that a notice informing the public of the phenomenon of compulsive or problem gaming, in such format as the Board may approve, is prominently displayed at every entrance within the premises which permits access to any designated area where betting or gaming takes place.
   
 
3. The holder of a licence referred to in this regulation shall ensure that there is on the licensed premises concerned, an adequate supply of pamphlets for public reference and use, concerning the phenomenon of compulsive or problem gaming, which shall contain, at a minimum